The Lean Process Business Analyst in the AI Center is responsible for analyzing current state business processes using a Lean-based approach and assessing how processes could potentially be streamlined prior to the introduction of new AI technology. They will collect baseline metrics on required time, effort, and cost of current state processes so
to set clearly-defined targets for improvement that can be used to measure the effectiveness of AI solutions. The Lean Process Business Analyst will turn current state challenges into AI-based opportunities and provide initial business requirements to the AI Center team for analysis and development.
The Lean Process Business Analyst will be performing “pure” business analysis (what the business needs) in a technology-agnostic way. Upon collecting current state, they will document and prioritize the business requirements in a user story format. They will work with the Delivery Lead and the AI Solution Engineer to develop the product vision and definition of done for an AI enhancement.
The Lean Process Business Analyst will work with a variety of users, from C-level executives to customer service representatives. The ideal candidate must have several years of experience working with different people at all organizational levels.
Responsibilities:
-
Independently facilitate/drive Lean-focused current state, business process and
business requirements analysis sessions with teams of varying size. This
includes initial sessions and iterative reviews.
-
Collect current state metrics to provide the baseline for improvement
-
Support the development of the product vision for AI efforts and ensure there is
ongoing project alignment with organizational and user business objectives
-
Clearly convey the user challenges and opportunities for improvement to the AI
team
-
Become an expert in the business of our users, asking the right questions to fully
understand what they do and why
Develop functional user stories in Jira to support the product backlog
Support testing efforts, as needed, to ensure the end solution aligns with
business requirements
Requirements:
-
Passion for process analysis, problem solving, and technology
-
Innate curiosity and desire to help users maximize their efficiency
-
Avid interest in AI and ongoing AI advancements with passion for technology and
ways in which technology can solve business problems
-
Ability to get to the root of a problem through asking repeated questions
-
Love of working with a variety of users across multiple business areas
-
Ability to help others identify their true business needs and prioritize them (not
simply take their “orders”)
-
Exceptional verbal and written communication skills (technical writing
background is a nice to have) with ability to effectively communicate current state
and business requirements without solutioning
-
Exceptional facilitation skills to engage clients and make the analysis process a
-
great experience
-
10-15 years of experience as a Business Analyst for a software team or in
process analysis
-
“Eagle-eye” attention to detail
-
Willingness to support other functional areas, such as testing, when needed
-
Expertise in the following tools: Jira, Confluence, LucidChart, Teams
-
Nice to have: MS 365 Copilot
-
College degree required, Masters degree preferred
-
Lean, Lean/Six Sigma and/or and Six Sigma green or black belt certification
required